Call: (518) 459-3993 | Fax: (518) 459-6673

Frequently Asked Questions

Do I need an IP camera system or analog camera system?

The answer depends on the installation, budget, and level of security needed at the site.

Generally IP cameras can provide higher quality images and recordings to provide more detail. Analog camera systems provide a more affordable solution with more types of camera options (covert, day/night, indoor, outdoor, etc.). Both systems can be viewed remotely with the integration of the right recorder. International Built-In Systems can work closely with you to design a solution that meets your budget and expectations.

Should I use stationary (fixed) cameras of pan/tilt/zoom cameras?

We recommend several fixed cameras to protect an area rather than one pan/tilt/zoom/camera.

The pan/tilt/zoom cameras work well if a security officer is manning the controls of that camera. Multiple fixed cameras can be more cost effective and view each area continuously.

Do I need cameras at my home or business?

Cameras in and around the perimeter of the home and/or business are a great deterrent and create peace of mind. Having the ability to log in from work or vacation to check on your home provides great security.

Can I view the surveillance system remotely?

Yes. With the latest technology and a high speed internet connection at the site, you are able to view live and playback from internet enabled smartphones, tablets, and computer.

How much recording time is available?

We will work directly with you to design a system to meet your needs and expectations. Hard drives for the recorders can be sized to fit your budget and needs.

Most systems today are recording on motion activity only and the systems are designed to store the video for about 25 days.

How long does it take to install the central vacuum system?

Most new home installations can be completed in less than one day. A typical 3 inlet system in an existing home may require a weekend for two people to complete.

Do I need to purchase and change the filter on a regular basis like I do with my upright unit?

No. With the Honeywell Central Vacuum unit the filter is permanent. You simply empty the canister on the main tank, tap the filter to clean it off and reinstall the canister.

Do I need an inlet valve in every room?

No. The standard hose that comes with the vacuum system is 30’ long. We space out the valves evenly to cover the entire living space.

In most houses, with proper planning, each valve can cover two rooms and the connecting hallway.

Do I need to vent my central vacuum unit outside the house?

It is an option. Our central vacuum tanks have built-in HEPA filters preventing allergens from escaping the main tank. The main advantage to venting the unit outside is the tank runs quieter since the noise is being pushed outside.

Do I need a home landline to have a monitored security system?

No, not anymore. With the use of Honeywell’s 4G Cellular Communicator we provide you with fastest and most secure means of central station monitoring.

Even if you have a landline, we recommend a cellular communicator as a back-up. A home landline can be compromised from outside the home without you knowing. The 4G cellular option includes battery back-up and self-testing ensuring our monitoring response center will receive the alarm signal every time.

What is a central vacuum system?

A central vacuum system is an in-wall system of piping and inlet valves which connect to a main vacuum tank in your basement or garage.

The inlet valve looks similar to an electrical outlet. You simply connect a vacuum hose to the inlet valve in your wall and the system comes on and you are ready to clean your home or office. It comes with a variety of attachments to clean carpets or bare floors and upholstery as well as tools to dust. There is also a selection of special use tools.

Should I test my security system?

Yes. We recommend all security and fire alarm systems are tested on a monthly basis. Each test will take about 5-15 minutes depending on the size of the system. Be sure to contact our monitoring response center (518-439-3270) before running the test and ask to have your system put on test for 15 to 30 minutes.

Arm your system as if you were leaving and then set the system off by opening a window or door which is not an entry/exit zone. Allow the alarm to ring approximately 30 seconds and then turn the system off. Call back after the test to verify our monitoring response center received the appropriate alarm signals. If the signal was not received, please contact us for service. If you wish to test your fire alarm, please contact our office for assistance.

Why should I install a smoke detector provided by International Built-In Systems…

...on each level of my home if I already have detectors provided by my electrician?

The smoke detectors we install are monitored 24/7 by our monitoring response center.  If a smoke detector we install is triggered, we have the ability to alert the owners and local authorities of the alarm.

Also, the smoke alarms provided by the electricians have a life span of 10-12 years. The smoke detectors we provide should last twice as long with regular maintenance.

Can I remotely control my security system from my cell phone, computer or iPad?

Yes. With the latest technology from Honeywell’s Total Connect 2.0, you are able to remotely control your home security system with any internet enabled smart phone, tablet, or computer.  Along with the security system you are also able to control door locks, lighting, thermostats and more with the use of Honeywell’s Z-wave compatible devices.

If I accidently trip my monitored home security & fire alarm system, are the police sent immediatey?

This can be tailored to best meet your needs and home design. Most residential customers chose to have our monitoring response center call your premises first when a fire or burglary alarm is triggered.

If you are home and answer the call we will ask for your password. If you give us the correct password and it has been a false alarm we will not dispatch. If no one answers the phone or someone answers and does not know the password our monitoring response center will dispatch the local authority. After dispatching, the monitoring response center will attempt to contact someone on the “call list” which is provided by the customer and alert them of the alarm. If you are more comfortable having alarms dispatched to the authorities immediately we can do that as well.